Don’t be in the dark

Before any disconnection, energy companies must send you at least one disconnection notice.

As soon as you receive the first notice, contact your company and tell them if:

  • you rely on electricity for medical support
  • you are vulnerable in another way such as your age, health, disability or financial situation
  • you are having trouble paying bills and want to know about other payment options that could make it easier.

Companies are doing a lot to support their customers who are vulnerable or medically dependent. Let them know if you require assistance. If it's not sorted, contact Utilities Disputes. 

Get in touch! Our service is free, independent and fair.

DISCONNECTION COMPLAINTS

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