Don’t be in the dark
Before any disconnection, energy companies must send you at least one disconnection notice.
As soon as you receive the first notice, contact your company and tell them if:
- you rely on electricity for medical support
- you are vulnerable in another way such as your age, health, disability or financial situation
- you are having trouble paying bills and want to know about other payment options that could make it easier.
Companies are doing a lot to support their customers who are vulnerable or medically dependent. Let them know if you require assistance. If it's not sorted, contact Utilities Disputes.