Don’t be in the dark

Before any disconnection, energy companies must send you at least one disconnection notice.

As soon as you receive the first notice, contact your company and tell them if:

  • you rely on electricity for medical support
  • you are vulnerable in another way such as your age, health, disability or financial situation
  • you are having trouble paying bills and want to know about other payment options that could make it easier.

Companies are doing a lot to support their customers who are vulnerable or medically dependent. Let them know if you require assistance. If it's not sorted, contact Utilities Disputes. 

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