Questions about switching?

It’s your choice which energy company you sign up with, and it’s your choice if you want to switch.

Before you switch, visit www.powerswitch.co.nz or whatsmynumber.org.nz for help finding the right plan for you. Switching involves ending one contract and agreeing to another. Understand the terms before you agree. Ask your company to explain the deal, including:

  1. Is this a fixed term contract? How long is it for?
  2. Is there a fee for breaking my contract?
  3. Do you have a plan or payment options that would suit me better?

If you’ve switched companies and it hasn’t gone to plan, make a complaint to your company. If it’s not sorted, get in touch with Utilities Disputes!

Get in touch! Our service is free, independent and fair.

Switching Complaints

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Stay Connected

Now, more than ever it’s important to stay connected. And to ask for help when you need it and how you need it. We will listen, ask the right questions and help get you to the right place.

You have the power

It’s your right to ask a question or make a complaint to your company about electricity, gas or water. If it’s not sorted, Utilities Disputes is here to help.

Too much energy

High bills, back bills and confusing bills are common issues. Contact your company if you have a complaint. If it’s not sorted, contact Utilities Disputes.