Confused about your energy bill?

If you have a question or complaint about your bill, ask your company to look into it. If it’s not sorted, get in touch with Utilities Disputes!

Of the 2059 electricity and gas complaints Utilities Disputes received in 2018-2019, 67% included an issue about billing. Confusion around high bills or ‘back bills’ are common issues.

While we can’t make decisions about the price of electricity or gas, we can look at whether your bill is accurate, your plan is right for you, and whether the communication and information provided has been reasonable.

Get in touch! Our service is free, independent and fair.

Complaints about bills

Other Videos

Stay Connected

Now, more than ever it’s important to stay connected. And to ask for help when you need it and how you need it. We will listen, ask the right questions and help get you to the right place.

You have the power

It’s your right to ask a question or make a complaint to your company about electricity, gas or water. If it’s not sorted, Utilities Disputes is here to help.

Switch without a hitch

It’s your choice if you want to switch energy companies. Before you do, here are some tips from Utilities Disputes to avoid unexpected surprises.