Confused about your energy bill?

If you have a question or complaint about your bill, ask your company to look into it. If it’s not sorted, get in touch with Utilities Disputes!

Of the 2059 electricity and gas complaints Utilities Disputes received in 2018-2019, 67% included an issue about billing. Confusion around high bills or ‘back bills’ are common issues.

While we can’t make decisions about the price of electricity or gas, we can look at whether your bill is accurate, your plan is right for you, and whether the communication and information provided has been reasonable.

Get in touch! Our service is free, independent and fair.

Complaints about bills

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