Utilities Disputes’ Water Complaints Scheme was established in 2018. Milford Sound Infrastructure and Wellington Water have joined the voluntary scheme.
Their customers can access our free and independent service when they have water complaints that have not been resolved to their satisfaction.
The complaints process is the same as for electricity and gas – if customers have a water complaint, the first step is to contact their company, who will try to resolve it.
Utilities Disputes can’t investigate complaints about the price of water, but we can look at whether the water bill has been calculated accurately, and whether the customer is on the right plan.